A single, unified platform for WEM makes it easy to assign agents content to review and schedule time for coaching. Talkdesk has made taking phone calls a lot easier. Great tool I'm available everywhere. Great reporting customization and dashboard creation options. Easy to use and implement. Great management tools and functionality does ensure workflow is evenly distributed across your team. Enhance online meetings with customers... Textline. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems. Empower agents with a virtual assistant that surfaces relevant information and recommends next steps based on real-time customer sentiment and intent. Get the Inside Track on Talkdesk Workforce Management - Duration: 4:25. Good product. Term : Description: Agent: Person who handles inbound interactions in the Contact Center. is infused with AI, machine learning, and automation to make your staff more efficient and provide the insights you need to make better decisions. Talkdesk has made taking phone calls a lot easier. You can record flames instantly. I think that Talkdesk is brilliant for a lot of reasons. Easily track agent or team performance, and incorporate gamification to increase engagement and recognize improvement. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. The connection is very good, the application is user friendly and a great tool for all everyday communications. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. Overall we are satisfied with the service, We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately. Let's jump right in! Mike Tyson - The Hardest Puncher in Boxing Ever! Every time a customer calls you or reaches out to you via chat, the new contact is created. Instant screen sharing with anyone, no download required. Observe.Ai - AI Powered Agent Performance & Quality Management. Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering everything you need to make customer experience your competitive advantage while optimizing operational efficiency and reducing cost. Talkdesk Workforce Management will leverage the power of Talkdesk iQ. The connection is very good and I do NOT face any issues such as losing a call. All-in-One - Voice AI Powered Quality Management, Coaching, Compliance on 100% of calls... CrankWheel. Highly recommend, Easy to use and implement. Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent. The videos were clear and very helpful! Good experience. Amanda Verner of Talkdesk shares a number of knowledge management ideas to leverage during a crisis. We've been with Talkdesk now for about 9 months without issues. 535 Mission Street, 12th Floor, San Francisco, CA 94105, © 2021 Talkdesk, Inc, All Rights Reserved. Rated 4.5 out of 5 based on 783 reviews on, Works well new mobile app is exciting for remote employees for easy phone call transfer. Employee bonuses were tied to performance evaluations, which motivated some managers to be less than objective in their performance management in an attempt to maximize team members’ bonuses. General. Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management. Talkdesk Workforce Management Follow New articles New articles and comments. ProcedureFlow combines the best of a knowledge base, flowcharting, and agent scripting into one … Contact Talkdesk Calabrio, a global provider of WFM software, offers a world-class solution that is sophisticated and easy to use. Click the button below to get started, or use the search box to find the information you are looking for. Very easy to use. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. No complaints and would recommend to others! Talk desk is a great tool for our company. Great management tools and functionality does ensure workflow is evenly distributed across your team. Follow. This workforce tool is an excellent partner for Talkdesk, it has the capability to associate everything, from the calls we handle, schedules, forecasts, call recording for monitor, and even creates reports, and real time adherence. The dashboard shows great performance metrics great for analysis and performance management. Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration. Google like Intuitive Elastic-Search along with Indexing of content . [&hellip. Available Articles. Great management tools and functionality does ensure workflow is evenly distributed across your team. Accelerate and scale your QM processes by effortlessly extracting insights from your interaction transcripts, identifying customer sentiment, and leveraging automated scoring. v1.0 Home Guides Recipes API Reference Reference Changelog … it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Highly recommend. Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. Then reinforce positive behavior and reward progress through gamification and social recognition. Some competitor software products to Talkdesk include NICE inContact CXone, Ameyo Engage, and Aircall. With Talkdesk Quality Management™ it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. And the HRIS system they were using to support this process simply couldn’t meet … The connection is very good and I do NOT face any issues such as losing a call. Track individual and team performance with accessible metrics that can easily be exported into other systems. Talkdesk® Quality Management™ (QM) is an application that allows you to evaluate calls and other interactions. Documentation about the Workforce Management application. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. Clicking on this section reveals a set of tabs, allowing the configuration of multiple features on WFM. The dashboard shows great performance metrics great for analysis and performance management. See who Talkdesk has hired for this role. With Talkdesk Quality Management™ it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. The layout it's nice and clean, easy to use. Calabrio, a top global provider of Contact Center Workforce Management software (WFM), offers market leading Cloud solution Calabrio Teleopti Workforce Management. Customer . Very easy to use. Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. Shows great performance metrics great for analysis and performance management a lot of reasons months issues. Feedback with specific examples by adding time-stamped comments and reactions to interaction recordings use, as is the interface areas. 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