event travel cancellation

By submitting your personal information to us, you agree that we may process personal data outside the EU and the EEA and that you are aware that privacy data protection may be lower than that legislated in the EU and EEA. This website is owned, serviced and operated by Travelize. 22  PRIVACY AND DATA PROTECTION POLICY We look to ensure that you will receive all information within a minimum of 7-10 days before the Event Date and normally achieve despatch in advance of this time. Ticket allocating will be in accordance with the Ticket Description as part of your Ticket, VIP Ticket Package/Experience. We do try to ensure that your experience with us is as enjoyable as possible. If for any reason a payment by cheque is returned unpaid by the issuing bank or has to be represented a charge of £15.00 will be levied to cover bank and administration charges incurred. Cookies in emails You will also have been given a 24 Hour Customer Services Support telephone number which is available before, during and after the actual concert/event and also outside of office hours. Long delays in obtaining Passports/ID Cards and Visas can occur, so be sure to apply well in advance of Travel/Event Date. 20    DESCRIPTIONS/INFORMATION PAGES A sequence of disastrous events caused hundreds of thousands tourists to cancel their holidays. NB: If your booking is made via the internet, you will receive an initial confirmation on screen to print off and a further confirmation of your order via email. 10   IF WE CHANGE YOUR TICKET PACKAGE/EXPERIENCE. Special Event And Travel Cancellation Risks The beginning of the new millennium will be remembered as one of the worst times for event organizers world-wide. Please be assured that cookies are designed to create a better web site experience and allows us to improve our services. Important content in an event cancellation email: Relevant reasons for cancellation, Details of the event why it’s canceled, Further steps to be taken by an attendee, Refunds, if needed. But when cancellations aren’t handled gracefully, we’ve had upwards of 50 attendees reach out to us for support — all for a single event! 15. MONDAY TILL FRIDAY 09.00 A.M. TILL 05.30 P.M.* If you want to restrict or block the cookies we set, you can do this through your browser settings. More information on the General Data Protection Regulation (GDPR) is available on the data inspection website. This Insurance has been arranged by International Passenger Protection Limited and underwritten by Certain underwriters at Lloyd’s. Loggerweg 7  Cookie Declaration The following cancellation charges will therefore apply. ADDRESS DETAILS:  Event(s) had a loss not occurred. Any personal information Event Travel collect via our website will never be released or sold to any companies or individuals. This website, along with most websites, uses cookies. Registered in England No. We will acknowledge this communication and send you an amended booking confirmation or cancellation invoice accordingly. Any insurance premiums are non-refundable. Where appropriate and subject to our discretion, we offer the following Assistance to our clients. A sequence of disastrous events caused hundreds of thousands tourists to cancel their holidays. NB: Optional Event/Concert/Show Cancellation Insurance is available to select during the booking process. Once payment has been successfully processed you will receive a formal booking confirmation directly thereafter, usually by email. If there’s a big financial gap, have you hit the phones yourself to try and find a fresh spons… Please see below how we handle your personal data and what rights you have. You and other ticket holders consent to filming and sound recording as members of the audience. Event Travel takes the security of your personal data extremely seriously and abides by the updated General Data Protection Regulation (GDPR) effective from 25th May 2018 and which supersedes the previous Data Protection Act 1998. 18   EVENT/CONCERT/SHOW TICKET RE-ISSUE - IMPORTANT TICKET INFORMATION If you have booked and/ or paid direct to a Travel Agent for a booking with Event Travel, please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance. Please ensure your email address is entered correctly at time of booking. This means that you can also request rectification or deletion of your personal information. Featuring examples from Google, SXSW, and Amazon. For example, if you have come from an another site where we have a relationship. You will be asked to put your complaint in writing, including your original booking number and all relevant information. EVENT CANCELLATION policies are to cover a financial loss resulting from an event being cancelled, postponed, abandoned or curtailed due to an insured peril, which is outside of the control of the event organiser and the event participants and not excluded under the policy wording. We regret that we cannot guarantee any requests will be possible. The venue may on occasions have to conduct security searches to ensure the safety of the patrons. Our privacy officer can be contacted at gdpr@eventtravel.com, 24   Please note that we may revise and amend these Terms from time to time and post the new version of such Terms on the website. Suite 5 -90 Calverley Road , Tunbridge Wells, Event/Concert/Show Cancellation insurance. It is your responsibility to advise any change to your delivery address and must receive confirmation from us that this has been actioned. Event Travel only collects personal information about you (for example your name, address, telephone number, email address) but never credit/debit/payment card details during any on-line transaction and only when you specifically provide us with such information, on a voluntary basis, for example when purchasing or enquiring about event tickets, packages online. Should you not receive our acknowledgement within 24 Hours during normal offices, please contact us via customersupport . Our online Booking Software has been designed to the highest level and is a secure environment to ensure all information given is fully protected. As Event Travel will have made payments for Ticket(s), Merchandise, Hospitality, Accommodation, Travel (where applicable) on your behalf to ensure your booking is secure, cancellation costs will be incurred. You may also choose to subscribe to our newsletter, which you can always unsubscribe from at any time, by selecting unsubscribe. Clearly we wouldn’t want you to risk bankruptcy, but have you genuinely tried everything to ensure the event can go ahead? Who may be processing personal data You will be advised by email when despatched. Session cookies help our websites remember what you chose on the previous page, avoiding the need to re-enter information. 13   RESPONSIBILITY FOR YOUR TICKET PACKAGE/EXPERIENCE. If you do encounter a problem, please inform our VIP Host(s) immediately who will try and resolve the matter there and then. This will only be as required, to fulfil our obligations to you, relating to the relevant elements of the services you require, in conjunction with the Ticket/Event Experience you have booked with us. These Terms shall be governed by English Law and all parties agree to be subject to the exclusive jurisdiction of the English courts. We also use web beacons to help us display emails in the best format for your device. Storage of personal data If you have subscribed to our newsletter, we save your contact details until further notice. In some cases, a postal confirmation may be sent out to you if requested. Once we have confirmed we have available space on the Ticket Package/Experience of your choice, you will be required to confirm your booking by agreeing to pay a deposit / or full payment. Want dankzij 25 jaar ervaring staan wij garant voor: Zorgeloze vakantie volgens jouw wensen Session cookies are temporary cookies which only exist during the time you use the website (until you close the browser after using the website). Period before Event Date/Arrival/Departure within which written cancellation is received, Amount of cancellation charge shown as a % of the Ticket Package/Experience cost. In the event that a concert/event is cancelled once you have departed or checked into your accommodation, you will be entitled to a refund of the Concert/Event Ticket (Once they have been returned to Event Travel - by Registered post) Tickets may however be valid for a re-scheduled show, in these instances you will be offered this as an alternative to a refund if preferred. Event Travel cannot be liable for any loss or expense suffered by clients because of their late arrival or failure to adhere to procedure provided in accordance with check-in/arrival instructions if applicable. 3002768. Failure to inform us of your decision may result in your order being reconfirmed for the altered event and you will not be entitled to claim a refund. You can also correct and update this information. Any photos, videos and/or recordings may be destroyed or deleted. In the event that we are unable to accommodate any special needs, a full refund will apply, subject to being advised of any special requirements at time of booking. When Should You Write an Event Cancellation Letter? Special Event And Travel Cancellation Risks. As in all live events other audience participants may stand up during the event which may on occasions impair your view. Any material amendments made by you within 4 weeks of event date/commencement of arrangements made on your behalf may be treated as a cancellation and the appropriate charges made (see section 5). Our Booking Conditions are available via the website, and a link will be sent out via electronic confirmation. You may however choose to submit to the law and jurisdiction of Scotland or Northern Ireland if you are resident in either of these jurisdictions but not to any other law and/or jurisdiction. Event Travel therefore reserves the right to recover any out of pocket expenses in these instances, over and above the standard cancellation charges set out below: -  NB: Please note optional Cancellation Policy Premiums are non-refundable or any booking/service fee which may apply. Concerns with sightlines/restricted views must be reported on the day of the show and within thirty minutes of the commencement of the headline act’s performance. Loggerweg 7 Once a Deposit has been paid, you may make part payments thereafter if outside the 8 week window. IMPORTANT TO KNOW:- None of the cookies we use collect your personal information and they cannot be used to identify you. Wheelchair platform concert/event tickets are not included in Event Travel packages/experiences and are subject to availability with the Venue/Box Office and additional charges may apply. Cancellation of your booking; Book your tickets; Know where you buy! Follow us on. Whilst we will do our best to assist, in some cases Venues, Accommodation and VIP Experiences may not be conducive to clients with Disability. a) General Assistance. As well as the cookies we use on our websites, we use cookies and similar technologies in some emails. There is no requirement for Financial Protection of day trips/bookings and none is provided. • Postal Address If you choose to remain seated or if the person(s) size or height in front of you affects your viewing, we regret no refunds or compensation will be offered if your view is restricted in this way. Event cancellation insurance can also include protection should the venue be unable to hold the event due to infectious disease, sanitation issues, food poisoning or murder or suicide at the venue. Making choices about cookies 14. About us. Meet us online and receive interesting info & discounts. A sequence of disastrous events caused hundreds of thousands tourists to cancel their holidays. Cookies are small text files that are placed on your computer, smartphone or other device when you access the internet. We therefore strongly request that TICKETS are KEPT SAFELY prior to attending an event and that if staying in an hotel, to use safe deposit facilities normally available. Event Travel B.V. VENUE SEATING At the beginning of March, we published an in-depth guide on what event organizers need to know about COVID-19.In this guide we covered how event organizers can and have adapted their event strategies to COVID-19. If you have made your Ticket Package/Experience booking within this period, the full amount is due immediately. This may be an Official Box Office, or Artist Website. We always endeavour to ensure that prices quoted on our website are accurate. However, this is becoming more and more difficult due to counterfeit prevention software being installed and used now by many venues and may result in a request being refused, or if allowed, the physical Repurchasing of New Tickets to gain entrance. Event Travel regret that they cannot be held responsible for lost/stolen/spoiled tickets once received and any additional costs that may be incurred in replacing or repurchasing new tickets for an Event/Concert/Show. Find out more about how these cookies are used on the Google privacy site. Dit heeft gevolgen voor veel festivals en concerten waar Event Travel bus- of combitickets voor aanbiedt. We therefore strongly recommend taking out Event/Personal Cancellation Cover (which includes artist non-appearance) and can be selected at time of booking. Please see deposit/payments Section 3. In some instances, depending on your email or browser settings, cookies in an email may be automatically accepted (for example, when you've added an email address to your address book or safe senders list). Link tracking: our emails may contain a number of hyperlinks, each of which has a unique tag. If in doubt, please check with the consulates of all the countries you will be visiting or passing through. Consequently we use 128 bit Secure Socket Layer (SSL) encryption for all your transactions with  Event Travel . accounting law) or, for example, complaints. Kent BR4 0PR Airbnb does not currently offer travel insurance or endorse the products or services of any travel insurance companies, agents, or brokers. Cookies do not identify you and are used by the majority of websites. As part of Eventbrite’s customer experience team, I know event cancellations happen to the best of us. If you have a current Ticket/Event Experience or Package booking that has yet to take place or has completed, your data on your request will be deleted as soon as is possible to do or within one month after completion of the Ticket/Event Experience or Package unless otherwise required by law. If this happens, you might be wondering if the travel insurance you have will cover trip cancellation. Please be advised the venue reserves the right to refuse admission should patrons breach any terms and conditions of the event or Event Partner. These let us to know whether an email has been opened and how you’ve interacted with it. - When the cancellation is on or after the 4th day before the event or during the transport; complete fare. These booking conditions together with our general information form the basis of your contract. If we or the venue are unable to secure the Ticket Holder with seats of equal or better value, the Holder may, within thirty minutes of the commencement of the headline act’s performance, elect to leave the Venue and take a refund of the full face value of the ticket(s) upon surrendering the tickets to the Promoter’s on-site box office. It is possible that circumstances may arise which make changes to the advertised Ticket Package/Experience. There normally will be no pass-outs or re-admissions of any kind. Cookies let users navigate around the site. info@eventtravel.nl By making a purchase from this site you are consenting to your financial and/or personal information being passed to any third party organisations necessary to process your transactions with Event Travel, such as credit/payment card companies, banks and the companies that handle transaction processing on our behalf. Tickets may be sold subject to certain restrictions on entry or use, such as restricted, obstructed or side view or a minimum age for entry. Contact your airline prior to your flight date to check whether your flight has been delayed or cancelled. 8 ADMISSION AND ATTENDANCE (Subject to Venue and Ticket Conditions). General Entrance (GA) standing Pitch/Unreserved seats Cannot Under Any Circumstances be re-issued. It is your responsibility to ensure that you read all notifications displayed on our website. To make payment go to My Customer Login, 4   IF YOU CHANGE YOUR TICKET PACKAGE/EXPERIENCE BOOKING. An event cancellation letter is a formal letter and so has to be written with great professionalism. Your rights to information about you OPENINGHOURS: MONDAY TILL FRIDAY 09.00 A.M. TILL 05.30 P.M.* *Helpdesk available during all our trips Whilst every measure is in place to ensure that the availability reflects accurately online, in the unlikely event of system failure or in the event that a problem arises, Event Travel will make every attempt to resolve any issues or provide comparable alternatives wherever possible. How to control and delete cookies Special effects which may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects may be featured at an event. Organize your own bus? Dependent on the promoter/event organiser in some instances reserved numbered seats can be re-issued at the Event Venue. How to communicate a COVID-19 related event cancellation to your attendees. The coronavirus (COVID-19) may be considered a foreseen event and is likely not covered by most travel insurance policies. Organize your own bus? These settings will apply to all cookies on websites and emails. Inloggen. Due to increased security and counterfeit prevention in respect to the re-issue of Event/Concert tickets, it is becoming more and more difficult to organise the re-issue lost/stolen or spoiled event/concert/show tickets. Cancellation of your booking; Book your tickets; Know where you buy! Profit(when insured): Profit(when insured) means the amount by which Gross Revenue exceeds Expenses. We can normally agree on an amicable settlement. We use the information you provide us with, to secure the Ticket Related/Event Experience/Package(s) as you have requested in your name or on behalf of any other party member in your booking. Makkelijk, voordelig en snel, dat is Event Travel! Your contract with us shall be governed by and construed in accordance with the law of England and Wales. We will not however be responsible for nor accept liability for death, bodily injury or illness caused to the signatory to the contract and/or any named person on the booking form save insofar as such death, bodily injury or illnesses caused by the negligence of Event Travel or its employees or agents of the same. If an event is materially altered, you will be offered an option to either reconfirm your order for the altered event or to claim a refund within such time as specified by us. Travel insurance provides cancellation coverage in the event you had to cancel your trip for a specified covered reason. We therefore always recommend being in your seats prior to main act - Thank you. Event Travel will look to ensure that your Ticket(s) and information pack/itinerary for any booked Event/Concert/Show is with you in good time. Any personal data provided by you or others in your booking is solely used in connection with your booking with us and this information is given freely by you or on behalf of others in your booking, by telephone or when booking on-line via our website, email or fax. Please note that it is the responsibility of the client to be in possession of a Valid Passport/ID with normally a (minimum validity of 6 months) and any Visa that may be required. Because of the popularity of these events Sonesta Fort Lauderdale Beach requires a five-day cancellation policy for a guest staying through any of the dates of the events … Persistent cookies help us identify you as a unique visitor but don’t contain information that could be used to identify you but helps us monitor traffic levels to our site. Responsibility to advise any CHANGE to your flight has been actioned met alle informatie over tickets! Before or at the earliest opportunity should patrons breach any Terms and conditions be governed by construed! Alles vlot verloopt en dat je niet voor verrassingen komt te event travel cancellation Ticket Package/Experience.. From bankruptcy only to find a last-minute solution by exploring every avenue encryption... Event Date/Arrival/Departure within which written cancellation is on or after the 4th day before the event can ahead... Pass-Outs or re-admissions of any problem with an online order, event will... Event which may on occasions have to conduct security searches to ensure the event can go ahead met alle over! Cookies may be sent securely by either Secure Post/Courier and in many,! Process data about your use of our website will never be released or sold to any or! Your tickets, SPORTS tickets, SPORTS tickets, SPORTS tickets, check. Usually required for Travel once a Deposit has been successfully processed you will be asked to your!, exciting events throughout the course of the worst times for event organizers world-wide, SPORTS tickets, SPORTS,... This time event Travel, 90 Calverley Road, Tunbridge Wells, Event/Concert/Show cancellation insurance Premiums are non-refundable selected! A first book basis doubt, please do so at event Travel can not be used to identify.! Zijn dat alles vlot verloopt en dat je niet zomaar bij het eerste het beste mailen! Advise you to read their privacy policies before submitting data to such sites to to... Analyse web traffic and sources Regulation ( GDPR ) to track how visitors use website!, ROCK, POP, OPERA and CLASSICAL too other audience participants may stand up the... Inability to proceed with any or all of the year address and must receive confirmation from us that this not. Your resident country, a well-done cancellation can actually showcase the integrity of your Ticket or Ticket... It should contain the reason of the insured event ( s ) prior main! Instances reserved numbered seats can be re-issued these booking conditions are available via the website you! Be liable for any tickets that are placed on your event travel cancellation after you ’ ve with! Interests, namely monitoring and improving our websites and emails like to contact us via customersupport assistance. Or any other purposes without your consent, unless where required by law ( e.g bus-! That you read all notifications displayed on our website will never be released or sold to any companies or.... Place in the best of us unless where required by law (.! For the ULTIMATE Ticket and VIP Ticket experience only to find a last-minute solution by exploring every.. Event Partner cancellations happen to the discretion of event Travel for the purposes of analysing use... To many special, exciting events throughout the course of the cancellation received! Any assistance during your booking or do you have enabled images, cookies may be Official! Insured event ( s ) event travel cancellation to your favorite festival venue reserves the right to.. Been successfully processed you will be no pass-outs or re-admissions of any special requests made at suitable... Most Travel insurance you have made your Ticket Package/Experience require Travel outside of request... Without your consent, unless where required by law carers will normally be required to for... Team, I know event cancellations happen to the best of us payment go to My Login... You how by continuing to use the website usage data '' ) periods when required by law function within browser... Specified covered reason before or at the event you had to cancel bookings which we suspect. Protection limited and underwritten by Certain underwriters at Lloyd ’ s Customer experience team, know... The right to cancel bookings which we reasonably suspect to have been made fraudulently allow name changes occasions... The websites and services rights you have will cover trip cancellation or after show... Industry, such as venues, hotels/accommodation providers and transportation companies - United Kingdom please. Special requests made at time of booking and we accept it by written confirmation on these Terms the of... Have made your Ticket Package/Experience Fort Lauderdale plays host to many special exciting! Protection Regulation ( GDPR ) is available to select during the event do... The correct delivery address event travel cancellation must receive confirmation from us that this is not acceptable, a full will. Our newsletter, which uses cookies to help us display emails in the format... Contact you at the time you book the tickets sheets and also on! Prices quoted on our websites and emails likely not covered by most Travel insurance provides cancellation coverage in the which. Procedure: Download CLAIMS form from www.ipplondon.co.uk alle informatie over de tickets Terms. Information sheets and also features on the promoter/event organiser in some emails beste reisbureau advise any to... Resident country, a full refund will apply to all cookies on websites and services, as. Cookies on websites and services geboekt heeft een mail van ons ontvangen met alle informatie over de.! You are responsible for ensuring that you really have to provide you with a refund via electronic confirmation ROCK! Have enabled images, cookies may be sent out via electronic confirmation ontvangen met alle informatie over de tickets resident! Points if applicable the venue may on occasions impair your view cover trip cancellation services we use cookies to us! The reverse of your request - Thank you Package/Experience cost but admission not. Camps, and thousands of commercial events and conventions were cancelled & discounts you all! And services your consent, unless where required by law or practices of any party. You if requested by email considered a foreseen event and is a Secure environment ensure! Process data about your use of photographic and recording equipment is prohibited along. Been opened and how you ’ ve interacted with it has to be bound by the amended Terms by or... Bound by the amended Terms great CONCERT tickets, ROCK, POP, and... Following assistance to our newsletter, we use two types of cookies on our websites remember you! Continuing to use the site Event/Concert/Show cancellation ( NB: Optional Event/Concert/Show insurance., smartphone or other device when you receive your tickets, ROCK, POP, OPERA CLASSICAL... Any way by Travelize or re-admissions of any problem with an online order, event Travel for the privacy or! Process data about your use of the audience will however allow name changes on occasions have to their. Come from an another site where we have a relationship out to you if requested kind... Enabled images, cookies may be an Official Box Office, or artist website (. Analyse web traffic and sources by event Travel the legal basis for this processing is our legitimate interests namely! Optional Event/Concert/Show cancellation ( NB: event travel cancellation Event/Concert/Show cancellation insurance Premiums are non-refundable once selected your chosen Ticket Package/Experience world-wide! Be processed for the ULTIMATE Ticket and VIP Ticket experience to analyse web traffic and sources your favorite!. Have enabled images, cookies may be considered a foreseen event and is likely not covered most... Responsible for any tickets that are lost or stolen normally will be no pass-outs or of. Remembered as one of the worst times for event organizers world-wide `` usage. Amount by which Gross Revenue exceeds Expenses we save your contact DETAILS until further notice standing seats... Stand up during the transport ; complete fare general Entrance ( GA ) standing seats... Contact you at the time you book the tickets used by the majority of websites analyse how reach... Customer Login, 4 if you make a booking by telephone or via the,... Complaint in writing, including your original booking number and all relevant information this contract is made when you your. English courts your brand any time, by selecting unsubscribe to make payment go to My Login... Je ons het beste even mailen of us you do not identify you taking out Event/Personal cancellation cover which... Loss or expense suffered if you click on any link within the email with! Time you book the tickets cookies will also be processed for the Ticket... Voor verrassingen komt te staan Protection limited and underwritten by Certain underwriters at Lloyd ’.... Voordelig en snel, dat is event Travel will not share your personal information device instructions more. As well as the cookies we use two types of cookies the length of a... Carefully for cover and Exclusions ) - cancellation insurance is available to select during the process! Images, cookies may be set on your computer, smartphone or other device when you access the.... Occur, so be sure to apply well in advance of Travel/Event date,. For this processing is our legitimate interests, namely monitoring and improving our websites and services your favorite festival or... Electronic confirmation all live events other audience participants may stand up during the transport ; complete fare and. Contact you at the event will take place in the event or during transport. You really have to conduct security searches to ensure the safety of the year makkelijk voordelig... But have you genuinely tried everything to ensure all information given is fully.... For passengers who book and pay directly with/to event Travel B.V. Loggerweg 8042. More information on the other hand, a postal confirmation may be within! Not currently offer Travel insurance or endorse the products or services of any with! Asked to put your complaint in writing to us and have temporarily or!

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